At OudOasis, we want you to love your purchase. Please take a moment to read through our guidelines regarding returns and damaged items:
Returns
Due to the nature of our products, all sales are final. We cannot accept returns or issue refunds for a change of mind. Please note that promotional and sale items are also non-refundable.
Damages and Issues
If an item arrives damaged, please contact us within 24 hours of delivery. To help us resolve the issue quickly, your email must include clear photos of:
- The damaged product
- The batch/authenticity code
- The original shipping box and courier label
Important
Please retain the shipping box, all packaging materials, and the damaged item. Our courier may send a representative to inspect the package or request that the items be returned to them for a formal damage investigation. If these materials are discarded, the courier will void the insurance claim, and we will be unable to process a replacement or refund.